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ORDERING INSTRUCTIONS

Excalibur ships small parcels daily via First Class/Priority Mail, International Air Mail, or by Second-Day or Next-Day UPS upon request at extra cost. Our detailed catalogs describe material accurately, and if its ugly, we say so! Your satisfaction is guaranteed, always! We have relied upon repeat customers for over thirty-five years, and your business is important to us!

All prices are in U.S dollars, and sizes are approximate and in metric units unless noted otherwise. For each specimen or item requested, simply list the name, its locality/description, size and price, and subtotal your order. Current minimum shipping & handling charges are as follows, and we reserve the right to bill actual shipping costs in all cases if they exceed these minimums, typically for books, equipment and large specimens:


Order Amount

0-$50

Minimum Domestic/Foreign Shipping/Handling

S/H=$7.00/14.00

$51 to $100 S/H = $13.50/$23.00
Orders $101 to $200 S/H=$19.00/inquire

Orders $201 to $500

S/H=5%/inquire


Second-Day or Next-Day UPS are at additional cost.
 
ATTENTION FOREIGN CUSTOMERS: New postal rates will raise minimum shipping charge (Europe) to $14.00. Foreign orders will be sent by air mail with no declared value unless registration or insurance is requested at extra cost ($14.00 minimum registration fee is addtional). Sea Mail no longer exists as a class of mail.

Virginia residents must add appropriate sales tax to their total order unless a resale certificate is submitted with order or on file with us.

We accept orders by mail, fax, E-Mail or telephone, and payment by check, money order or credit card is required with each order. We accept Visa, MasterCard, American Express and Discover Cards as well! If paying by credit card, send card number, expiration date, three or four digit security code from reverse of card, and daytime telephone number. A printed receipt will accompany your parcel. NOTE TO CREDIT CARD CUSTOMERS: Please indicate the actual billing address of the credit card you are using, regardless of the order shipping address, in order to avoid the new AVS surcharges being implemented by the credit card companies! We do not ship on approval or by C.O.D.; wire transfers and payments in any valid free-world currency at a modest discount can be arranged. Please inquire for fees and details.

All specimens are guaranteed as advertised, and we are the only mineral dealer in the U.S. with in-house Energy Dispersive Spectroscopy capability to ensure identification accuracy. Specimen returns are accepted within 10 days for exchange credit only if paid by credit card, or a standard 15% restocking fee will be applied to returns for reasons other than incorrect specimen identification. Returns are not accepted after 30 days. Minimum order is US$25.00.

Our E-Mail address for orders only is:  order@excaliburmineral.com . Please do not send file attachments, photographs or other unopened, executable files with your email messages as they will be discarded without being opened.